退款政策

Our 30-Day Policy

You may request a return or refund within 30 days of receiving your item by contacting service@labheenoor.com.

For change-of-mind requests under our voluntary 30-day policy, items must be unused, in their original condition and packaging, and include any labels and accessories originally supplied, where applicable. Please provide your order number or proof of purchase.

These conditions do not affect your statutory cancellation rights or your rights concerning faulty, damaged, or incorrect goods.

How to Request a Return or Refund

Please email service@labheenoor.com with your order number and details of your request. If your item is faulty, damaged, or incorrect, please describe the issue and include photos where possible.

We will review your request and confirm the available resolution, including whether you need to return the item. Please retain the item and any available packaging while we review your request.

Please do not send any items back before we have confirmed that a return is required and provided the return address and instructions. If a return is necessary, we will also explain any applicable return shipping costs.

For change-of-mind returns, you are responsible for return shipping costs unless we agree otherwise or applicable law requires otherwise. If a return is required because the item is faulty, damaged on arrival, or incorrect, we will cover the necessary return shipping costs.

Missing original packaging does not, by itself, affect your statutory rights concerning faulty, damaged, or incorrect goods.

This process does not affect your statutory cancellation rights or any applicable return or refund deadlines.

Exchanges

If you would like a different item, please contact us to arrange a return or refund under this policy. You can then make a separate purchase for the new item.

This does not affect any statutory right to a replacement for faulty or incorrect goods.

European Union & United Kingdom Cancellations

If you are a consumer in the European Union or the United Kingdom purchasing online, you generally have the right to cancel without giving a reason within 14 days after the day you receive your goods, unless an exemption applies.

To cancel, email service@labheenoor.com with a clear statement of your decision to cancel.

We will confirm whether a return is required and provide instructions where necessary. Please contact us before sending any goods back so we can provide the correct return address. If a return is required, the goods must be sent back within 14 days after you notify us of your cancellation. Our review process does not extend this deadline or make your statutory cancellation subject to our approval.

We will refund eligible cancellations without undue delay and no later than 14 days after receiving your cancellation notice, including the product price and any standard delivery charges you paid.

Refund Processing

We will review your request and notify you of the outcome.

If no return is required, approved refunds will be issued to your original payment method within 10 business days of approval, or sooner where required by applicable law.

If a return is required, we will inspect the item promptly upon receipt and confirm the refund outcome. Approved refunds will be issued to your original payment method within 10 business days of approval, or sooner where required by applicable law.

Your bank or payment provider may need additional time to post the refund. If you have not received it within 15 business days of approval, or an applicable refund deadline has passed, please contact service@labheenoor.com.

These general processing timeframes and our review procedures do not override any applicable statutory refund deadlines, including the cancellation refund timeframe stated above.

Your Statutory Rights

This policy does not limit your rights under applicable consumer protection laws, including rights concerning faulty, damaged, misdescribed, incorrect, or undelivered goods, or goods not delivered within the required or agreed timeframe.

Contact

For return or refund requests, cancellations, exchanges, or other questions, please email service@labheenoor.com.