Thank you for shopping with LAB HEENOOR. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are prepared within 1–2 business days before dispatch.

Shipping Methods & Delivery Times

Shipping options and applicable charges are displayed at checkout based on your delivery address and order.

Delivery estimates below refer to transit time after dispatch and do not include order preparation time. All timeframes are expressed in business days.

Zone A — Hong Kong & Macau
Estimated delivery: 3–6 business days after dispatch.

Zone B — Taiwan, Japan & South Korea
Estimated delivery: 5–8 business days after dispatch.

Zone C — Malaysia, Singapore & Thailand
Estimated delivery: 7–12 business days after dispatch.

Zone D — Spain, United Kingdom, Germany, France, Italy, Austria, Netherlands & Belgium
Estimated delivery: 7–12 business days after dispatch.

Zone E — Australia & United States
Estimated delivery: 7–12 business days after dispatch.

Delivery times are estimates, not guaranteed arrival dates. Transit may take longer during peak shopping periods, public holidays, customs clearance or carrier disruptions.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Customs & Duties

LAB HEENOOR orders are shipped from China using Delivered Duty Paid (DDP) shipping.

Applicable duties, taxes, and shipping charges are displayed at checkout and included in your order total. Please review the cost breakdown and final amount before completing your purchase.

For duties and import taxes collected at checkout, LAB HEENOOR will arrange settlement through the shipping process. You do not need to pay these charges again upon delivery.

If customs authorities or your carrier request any additional duties or import taxes, please contact LAB HEENOOR customer service first so we can verify the charges and assist you.

Order Tracking

Once your order has been shipped, you will receive a tracking number so you can monitor your package’s delivery progress.

Please note tracking information may take time to update after you receive it.

Shipping Destinations

LAB HEENOOR ships to Hong Kong, Macau, Taiwan, Japan, South Korea, Malaysia, Singapore, Thailand, Spain, United Kingdom, Germany, France, Italy, Austria, Netherlands, Belgium, Australia and United States.

If your destination is not listed or you have questions about shipping, please contact us before placing your order.

Address Accuracy

Please check that your delivery address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible so we can check whether an update is still possible.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at service@labheenoor.com.