FREQUENTLY ASKED QUESTIONS
PRODUCTS
CLEANING NEW CUPS AND REMOVING ODORS: HOW TO CLEAN A NEW CUP THAT HAS AN ODOR?
HELLO, THANK YOU FOR YOUR FEEDBACK. A NEW CUP MAY HAVE THE CONDITION YOU MENTIONED AFTER LEAVING THE FACTORY. FOR ODOR REMOVAL, YOU CAN USE THE FOLLOWING METHODS:
VENTILATION METHOD: CLEAN THE CUP AND ALLOW IT TO AIR DRY; THIS WILL ELIMINATE ODORS AFTER A PERIOD.
BOILING WATER METHOD: FIRST, CLEAN THE CUP WITH NEUTRAL DETERGENT, THEN FILL IT WITH BOILING WATER AND LET IT SIT FOR FOUR HOURS. FINALLY, WASH IT OUT THOROUGHLY.
MILK METHOD: FIRST, CLEAN THE CUP WITH NEUTRAL DETERGENT, THEN ADD TWO SPOONS OF FRESH MILK AND SHAKE WELL. FINALLY, WASH IT OUT COMPLETELY.
ORANGE PEEL METHOD: FIRST, CLEAN THE CUP WITH NEUTRAL DETERGENT, THEN ADD FRESH ORANGE PEELS AND WATER INTO THE CUP, LET IT SIT FOR TWO HOURS, THEN WASH IT OUT.
ODOR OF NEW CUPS: DOES THE ODOR OF A NEW CUP AFFECT HEALTH?
DEAR CUSTOMER, LAB HEENOOR TRAVEL MUGS ARE MADE OF HIGH-QUALITY SUS316L MEDICAL-GRADE STAINLESS STEEL, AND THE INNER LINER HAS A SILVER ION ANTIBACTERIAL COATING, WHICH ACCORDING TO SGS TEST REPORTS HAS AN EFFECTIVE ANTIBACTERIAL RATE OF UP TO 99.9%. THE INNER LINER IS ODORLESS.
THE SITUATION YOU MENTIONED MAY BE DUE TO THE SMELL OF PACKAGING MATERIALS AFTER THE PRODUCT LEAVES THE FACTORY.
WE SUGGEST YOU AIR IT OUT IN A VENTILATED AREA AFTER UNPACKING.
FUNCTION OF SILVER ION ANTIBACTERIAL COATING:
THE LAB HEENOOR TRAVEL MUG IS EQUIPPED WITH A SILVER ION ANTIBACTERIAL COATING IN THE INNER LINER,
WHICH ACCORDING TO SGS TEST REPORTS HAS AN EFFECTIVE ANTIBACTERIAL RATE OF UP TO 99.9% AGAINST ESCHERICHIA COLI AND STAPHYLOCOCCUS AUREUS.
WHAT ARE THE SMALL DOTS ON THE TO GO INNER LINER?
HELLO, THE SMALL DOT IN THE CENTER OF THE BOTTOM OF THE CUP IMPROVES THE INSULATION PERFORMANCE OF THE CUP.
IT CAN ABSORB HEAT FROM THE CUP AND DISTRIBUTE IT EVENLY THROUGHOUT THE CUP.
DENTS ON TO GO ACCESSORIES: ARE THEY A QUALITY ISSUE?
DEAR CUSTOMER, THIS ACCESSORY IS MADE OF PP PLASTIC, WHICH IS NON-TOXIC AND SAFE, VERY GREEN AND ENVIRONMENTALLY FRIENDLY.
ALL PLASTIC PRODUCTS WILL HAVE A INJECTION MOLDING HOLE LEFT ON THE SURFACE DURING THE MANUFACTURING PROCESS, WHICH REQUIRES MANUAL CUTTING AND POLISHING, SO THIS MARK CANNOT BE AVOIDED.
IF NEEDED, WE CAN PROCESS A RETURN OR EXCHANGE FOR YOU. THANK YOU FOR YOUR SUPPORT AND RECOGNITION OF OUR PRODUCTS.
WHAT IS THE PRINCIPLE OF SILVER ION ANTIBACTERIAL FUNCTION?
THE SILVER ION ANTIBACTERIAL COATING TECHNOLOGY IS BASED ON ACTIVE SILVER COMPONENTS, WHICH CAN BE APPLIED TO THE SURFACES OF GLASS, METAL, CERAMICS, AND OTHER PRODUCTS TO PROVIDE CONTINUOUS PRODUCT PROTECTION AGAINST THE GROWTH OF BACTERIA, MICROORGANISMS, AND VIRUSES.
WHAT ARE THE ADVANTAGES OF SUS316L STAINLESS STEEL?
SUS316L STAINLESS STEEL HAS EXCELLENT WEAR RESISTANCE AND CORROSION RESISTANCE, MAINTAINING GOOD STRENGTH AND TOUGHNESS IN BOTH LOW AND HIGH-TEMPERATURE ENVIRONMENTS. IT IS COMMONLY USED IN FOOD, MEDICAL, MARITIME MANUFACTURING, AND AEROSPACE FIELDS.
HOW IS THE THERMAL INSULATION EFFECT OF THIS PRODUCT?
DEAR CUSTOMER, OUR VACUUM CUP UTILIZES A DOUBLE-LAYER INSULATED INNER LINER AND VACUUM TECHNOLOGY, PROVIDING OUTSTANDING INSULATION PERFORMANCE!
AFTER ACTUAL TESTING, AT A ROOM TEMPERATURE OF AROUND 20℃, WHEN 95℃ BOILING WATER IS POURED INTO THE CUP AND THE LID IS TIGHTENED, AFTER 6 HOURS, THE WATER TEMPERATURE INSIDE STILL REMAINS ABOVE 40℃, WITH AN INSULATION TIME OF ABOUT 6-8 HOURS. SUCH INSULATION PERFORMANCE ALLOWS YOU TO ENJOY WARM DRINKS AT ANY TIME.
IS THIS CUP SUITABLE FOR TRAVEL?
OF COURSE, THIS CUP IS VERY SUITABLE FOR TRAVEL.
YOU CAN REFER TO PHOTOS SHOT BY BLOGGERS IN LIVING SCENES; IT IS VERY CONVENIENT AND PRACTICAL FOR TRAVELING.
HOW IS THE SEALING PERFORMANCE?
THIS CUP HAS EXCELLENT SEALING PERFORMANCE AND NORMALLY DOES NOT LEAK WATER. IT IS EQUIPPED WITH FOOD-GRADE SILICONE SEALS THAT ENSURE THE CUP IS COMPLETELY SEALED TO PREVENT LEAKAGE.
AT THE SAME TIME, WE ALSO CARRY OUT STRICT QUALITY INSPECTIONS DURING THE MANUFACTURING PROCESS TO ENSURE THAT EACH CUP HAS GOOD SEALING PERFORMANCE.
Maintenance
STAINLESS STEEL VACUUM CUP USAGE AND MAINTENANCEPRECAUTIONS
1.AVOID COLLISIONS: DURING THE USE OF THE STAINLESS STEEL VACUUM CUP, AVOID DROPPING OR COLLIDING IT TO PREVENT DAMAGE OR AFFECT THE INSULATION EFFECT.
2.AVOID STORING ACIDIC OR ALKALINE LIQUIDS IN THE STAINLESS STEEL VACUUM CUP FOR A LONG TIME TO PREVENT CORROSION OF THE CUP WALL OR AFFECT THE INSULATION EFFECT.
3.AVOID STORING LIQUIDS IN THE STAINLESS STEEL VACUUM CUP FOR A LONG TIME. DRINK OR POUR OUT THE REMAINING LIQUID AS SOON AS POSSIBLE TO KEEP THE CUP CLEAN AND REDUCE BACTERIAL GROWTH.
4.DO NOT PUT STAINLESS STEEL FOOD OR BEVERAGE CONTAINERS IN MICROWAVE OVENS AND ON ANY STOVES FOR HEATING, AND DO NOT APPROACH FIRE SOURCES.
DAILY CLEANING AND MAINTENANCE
BEFORE AND AFTER USE, BE SURE TO THOROUGHLY CLEAN THE VACUUM CUP TO AVOID BACTERIAL GROWTH CAUSED BY RESIDUAL LIQUIDS. IT IS RECOMMENDED TO USE NEUTRAL DETERGENT AND A SOFT BRUSH FOR CLEANING, AND DO NOT USE CLEANERS CONTAINING BLEACH OR STRONG ACID OR ALKALI.
1.AFTER EACH USE, BE SURE TO CLEAN IT IN TIME. IF THIS PRODUCT IS NOT USED FOR A LONG TIME, MAKE SURE THE INSIDE AND OUTSIDE OF THE CUP ARE DRY AND THE STORAGE ENVIRONMENT IS COOL AND DRY TO AVOID DETERIORATION AND BACTERIAL GROWTH.
2.AFTER CLEANING, DO NOT LEAVE WATER ON THE SILICONE RING AND THE OUTER CUP WALL, AND BE SURE TO DRY THE WATER.
3.DO NOT SCRATCH OR BRUSH THE INNER AND OUTER WALLS OF THE CUP WITH NAILS OR HARD OBJECTS TO AVOID SCRATCHES.
4.THE RED SPOTS OR ROUGH THINGS ATTACHED TO THE INNER LINER LIKE RUST ARE THE EFFECT OF MINERALS (CALCIUM, MAGNESIUM, IRON, ETC.) IN THE WATER. PLEASE CLEAN IT IN THE FOLLOWING ORDER:
(1) DISSOLVE CITRIC ACID IN WARM WATER AND POUR IT INTO THE CUP;
(2) AFTER LEAVING IT FOR 2-3 HOURS, WASH IT CLEAN WITH A SOFT BRUSH, AND THEN RINSE IT THOROUGHLY WITH CLEAN WATER;
(3) MAKE IT DRY THOROUGHLY.