配送ポリシー

Thank you for shopping with LAB HEENOOR. This policy explains how we prepare and ship your order, how shipping charges are calculated, and what to expect after placing an order.

Order Processing

Orders are prepared for dispatch within 1–2 business days.

Order processing time is separate from the estimated delivery times listed below.

Shipping Methods & Delivery Times

Available shipping methods are displayed at checkout based on your delivery address and order.

The estimates below refer to transit time after dispatch and do not include order processing time. All delivery estimates are expressed in business days.

Zone A — Hong Kong & Macau
Estimated delivery: 3–6 business days after dispatch.

Zone B — Taiwan, Japan & South Korea
Estimated delivery: 5–8 business days after dispatch.

Zone C — Malaysia, Singapore & Thailand
Estimated delivery: 7–12 business days after dispatch.

Zone D — Spain, United Kingdom, Germany, France, Italy, Austria, Netherlands, Belgium & Australia
Estimated delivery: 7–12 business days after dispatch.

Zone E — United States
Estimated delivery: 7–12 business days after dispatch.

Delivery times are estimates, not guaranteed arrival dates. Transit may take longer during peak shopping periods, public holidays, customs clearance, or carrier disruptions. Public holidays at the destination may also affect delivery times.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method.

Free standard shipping may be available on eligible orders.

Please review all charges and your final order total before completing your purchase.

Customs & Duties

LAB HEENOOR orders are shipped on a Delivered Duty Paid (DDP) basis.

Applicable duties and import taxes are included in the order total shown at checkout. LAB HEENOOR will arrange payment of these charges through the shipping process.

You should not be required to pay additional duties or import taxes upon delivery. If customs authorities or your carrier request payment, please contact service@labheenoor.com before making payment so we can verify the charges and help resolve the issue.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with a tracking number so you can follow your package’s delivery progress.

Tracking information may not be available immediately and may take some time to update after dispatch.

Shipping Destinations

LAB HEENOOR currently ships to the following destinations:

Hong Kong, Macau, Taiwan, Japan, South Korea, Malaysia, Singapore, Thailand, Spain, United Kingdom, Germany, France, Italy, Austria, Netherlands, Belgium, Australia, and United States.

If your destination is not listed, please contact us before placing your order to check whether shipping is available.

Address Accuracy

Please ensure your delivery address is complete and accurate before placing your order.

If you need to correct or update your address, contact service@labheenoor.com as soon as possible with your order number and the correct address.

Address changes are subject to confirmation and may not be possible once your order has entered fulfillment or been dispatched.

Lost, Damaged, or Delayed Packages

If your package appears to be lost, arrives damaged, or has not arrived within the estimated delivery window, please contact service@labheenoor.com with your order number and tracking details.

For damaged items, please also include photos of the item and packaging, and retain the packaging while we review the issue.

We will investigate with the carrier and contact you with the outcome and available next steps. Any replacement or refund will depend on the circumstances of your order and the investigation outcome.

Our investigation with the carrier does not limit your statutory rights or extend any applicable refund deadlines.

Order Changes & Cancellations

If you need to change or cancel your order, please contact service@labheenoor.com as soon as possible and include your order number.

Please contact us as soon as possible if you need to change or cancel your order. We may be unable to change the order or stop the shipment once fulfillment has begun. This does not affect your statutory cancellation or return rights. Please refer to our Returns & Refund Policy for details.

If your cancellation is confirmed, we will process your refund to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider.

If your order has already been dispatched and you wish to return it, please refer to our Return & Refund Policy for eligibility and instructions.

Contact Us

For questions about shipping or assistance with your order, please contact our team at service@labheenoor.com.